Software as a service (SAAS) is a rapidly growing industry, and for good reason. The subscription-based model allows businesses to generate recurring revenue, which can be incredibly lucrative if executed properly. However, building a successful SAAS business is no easy feat. In this post, we’ll explore some tips for Canadian entrepreneurs looking to break into the SAAS industry and create a thriving business.

  1. Start with a Strong Idea

The first step to building a successful SAAS business is to start with a strong idea. This means conducting market research and identifying a need in the market that isn’t being met by existing solutions. A good SAAS idea should solve a problem, be easy to use, and provide clear value to its users.

  1. Develop a Minimum Viable Product (MVP)

Once you have a solid idea, it’s time to develop a minimum viable product (MVP). An MVP is the bare minimum version of your product that you can release to the market to validate your idea. It should be functional, but not overly complicated. This will allow you to gather feedback from early adopters and make any necessary changes before investing too much time and money into development.

  1. Focus on User Experience

In the SAAS industry, user experience is everything. Users want a solution that is easy to use, intuitive, and provides clear value. This means investing in user interface (UI) and user experience (UX) design to create a product that is both functional and visually appealing.

  1. Embrace Cloud Computing

Cloud computing is a game-changer for SAAS businesses. It allows you to provide your solution to users via the internet, eliminating the need for physical installations or downloads. This not only makes your solution more accessible but also allows for easy updates and maintenance.

  1. Invest in Marketing

Marketing is key to the success of any SAAS business. You need to get your solution in front of potential customers and convince them of its value. This means investing in a variety of marketing channels, including content marketing, social media marketing, and paid advertising.

  1. Prioritize Customer Support

Customer support is critical in the SAAS industry. Users want to know that they can rely on your solution to solve their problems, and if they do encounter issues, they want to know that you’re there to help. This means providing a variety of support channels, including email, phone, and chat support.

  1. Keep an Eye on Metrics

Metrics are important in any business, but they’re particularly important in the SAAS industry. You need to keep a close eye on metrics like customer acquisition cost (CAC), customer lifetime value (CLTV), and churn rate to ensure that your business is growing and profitable.


Building a successful SAAS business is no easy feat, but with the right idea, focus on user experience, cloud computing, marketing, customer support, and metrics, Canadian entrepreneurs can create a thriving business. Remember to start with a strong idea, develop an MVP, focus on user experience, embrace cloud computing, invest in marketing, prioritize customer support, and keep an eye on metrics to achieve long-term success.